Support
Need help with IDA? Find quick answers below. Can't find what you're looking for? Contact us and we'll get back to you within 2 working days.
Getting started
What is IDA?
IDA is an AI assistant that helps you understand your insurance documents. Upload your policy and ask questions in plain language, such as "Am I covered for water damage?" or "What is my excess?".
Which documents can I upload?
Home and contents, car, life, travel and other insurance documents, such as your policy, policy schedule and terms and conditions. Health insurance is not supported yet.
PDFs and photos both work, and IDA reads documents from any insurer.
Who can use IDA?
Anyone aged 18 or over.
Documents and AI answers
Can I rely on IDA's answers?
IDA's answers are generated by AI and are information, not advice. AI can make mistakes. Always check important points in your original document or with your insurer before you make a decision. See our Disclaimer.
IDA gave a wrong or unclear answer. What should I do?
Check that the right document is uploaded and that all pages are readable. Try asking the question in a different way. If the answer still looks wrong, please let us know so we can improve.
My document won't upload or can't be read
Make sure the file is a clear PDF or photo, with all pages visible and nothing cut off. Scans that are blurry, dark or at an angle are harder to read. If a document is password-protected, remove the password before uploading.
Privacy and your data
Is my data safe?
Your documents are stored and processed in the European Union and encrypted. We don't sell your data, and neither we nor our AI providers use your documents to train AI models. Read our Privacy Policy.
How do I delete a document or my account?
Delete individual documents in the app. To delete everything, see Delete your account. Deleting your account removes your documents and chat history permanently.
Subscription and billing
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, so you cancel them there, not in IDA.
Cancel at least 24 hours before your renewal date. Deleting the app does not cancel your subscription.
Can I get a refund?
Refunds are handled by Apple or Google. Request one via Apple's "Report a problem" page or Google Play's order history.
I paid but don't have access
Open the app, go to Settings and tap Restore purchases. Make sure you're signed in with the same Apple ID or Google account you paid with. Still stuck? Contact us.
Insurance comparison
Does IDA sell insurance?
No. IDA is not an insurer, agent or broker. If you choose to compare insurance, you are handed over to an independent, licensed comparison partner.
What data is shared with the comparison partner?
Only the details you confirm, and only when you choose to use the comparison feature. You see what will be shared before anything is sent. Comparison is off unless you turn it on.
Still need help?
Send us the question and, if it helps, the screen you're stuck on. We usually reply within 2 working days.