Delete your IDA account
You can delete your IDA account and all data linked to it at any time. IDA is a brand of ScalarRatio LLC.
Delete your account in the app
Open the IDA app and sign in.
Go to Settings > Account.
Tap Delete account and confirm.
Can't access the app?
Please contact us and choose "Delete my account". Use the email address linked to your IDA account. We may ask you to confirm it is you before we delete anything.
Cancel your subscription first
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in your store settings to avoid being charged again:
iPhone: Settings > your name > Subscriptions > IDA > Cancel subscription
Android: Google Play > Profile > Payments & subscriptions > Subscriptions > IDA > Cancel
What is deleted
Your account and profile details
All documents you uploaded
Your questions and IDA's answers
We delete this data within 30 days. Copies in backups are overwritten within 90 days.
What we may keep
We keep limited billing records for as long as tax and accounting laws require. Data you asked us to send to our insurance comparison partner is held by that partner under its own privacy policy. Please contact the partner directly to have it deleted.
Only want to remove some documents?
You don't need to delete your account. You can delete individual documents in the app at any time.
More about how we handle your data: Privacy Policy.